An admin has the option to logout Agents and Supervisors forcefully from ICE application in case if they are unable to logout from their console.
To logout an agent or supervisor from the system go to User Management>User and the following screen will be redirected by the system-
An admin can use the Search field to filter the name of the user to logout forcefully. This is as shown highlighted below-
The system will display the grid with details of the user logged in ICE application like the one as shown below-
To logout the user forcefully from the system, an Admin needs to click on the status under Current State category of the grid. This is shown highlighted in the screen below-
