User Manual

This module has been designed to create surveys for the customers in operator’s console. A survey is created by admin.

To create a survey go to Settings>Email>Email Operator Survey. The following screen will be redirected to the admin-

To create a survey, click on Create Survey as highlighted on the below screen-

This will lead to the following screen-

Click on  and the following screen appears-

All the fields in the above screen are made mandatory and hence cannot be left blank by the user while creating a new question.

After making the entries in the field, click  button. The given entries will be added to the main survey screen as shown below-

Operator has the option to change the order or priority of the question using or buttons respectively.

Click  button after making the entries. When the created survey is submitted in the system, the following message is displayed-

The created survey will be displayed in the grid as shown below-

•Click to enable the skill name of the grid

•Click  icon to edit the survey name. Once the changes are done, click button to update the changes made or click button to cancel the process.

•Click icon to delete a survey from the grid.