An admin can include a phone number field in any type of survey through admin panel.
To implement this functionality move to Settings>Chat>Survey and the following screen will be redirected by the system-
Further, follow the process as shown in below GIF-
When this functionality is set as required from Admin panel the visitor will be able to view the phone number field in the chat interface. This is as shown below-
Further. if a user enters an incorrect or incomplete number in phone number field and clicks Submit button, the system will generate a message as shown below-
Note- Enabling phone number field in offline survey has been displayed as an instance. The same process would be applicable for other chat survey types like In-chat, prechat, exit survey etc.