An Admin can edit an already created canned response from the grid.
•To edit a canned response click 
button on the grid as shown below-
•The system will redirect the user to following screen-
•The screen could be seen divided into two categories-
1. Edit Canned Responses Set– This is as shown below-
•The elements of the above screen are as described below-
|
Screen Elements |
Description |
|
Canned Response Set Name |
Enter the name for Canned response set |
|
Available Skills |
Enter the desired skill in the filter which will short list the available skills in the table. |
|
Selected Skills |
Select one or all the skills from available skills through |
and 
buttons respectively. Deselect one or all skills through 
and 
respectively. Click 
to confirm settings and 
button to cancel the process.
2. Add/Edit Canned Letters- This feature is used for adding or editing canned letters and is as shown below-
•An admin can click 
to choose a file from the local machine and can import it by using 
button.
•Click on canned phrase parent node of the tree and the following screen appears-
•Replace the existing name of Parent node with new one in the Name field.
•Click 
icon and a new field appears on the screen as shown highlighted below-
•Enter the new canned name in the above highlighted field.
•Click 
icon and the field changes to the one like shown below-
•Enter the new menu name in the above highlighted field.
•Click 
to submit the changes and 
to cancel the process.
To Move and Delete Parent Node-
•Click on the internal Parent node and the following screen appears-
•Click 
on the console to delete canned
•Click 
to disable the canned
•Click 
to push the node outward in the tree.
•Click 
to make the node inward in the tree
•Click 
to bring the node upward in the tree,
•Click 
to bring the node downward in the tree
To Edit A Canned Phrase-
•Click on a canned phrase and the following screen appears-
| Screen Elements | Description |
|
Name |
Provide name for the canned phrase. |
|
Response Text |
Provide Response Text to be displayed in the Canned Responses. |
|
Canned letter format is HTML |
Select the checkbox, if response format is needed to be in HTML format. |
|
Push Page URL |
Provide url if Push URL is to be used in canned |
|
Key |
Provide a single character key for the hot key to be configured for the canned phrase. |
|
Modifiers |
Select modifiers to be included with the key to make a hot key for the canned phrase. The modifiers are: •Ctrl •Alt •Shift |