This section includes the reports based on the chats having taken place between a bot agent and a visitor before the chat is transferred to a real world agent.
The chat bot reports include-
- Chat Transcript
- Bot Analytics
To view chat bot transcript report, click Bot>Reports>Chat Transcript as shown in the image below-
This will open up chat bot transcript report as shown below-
The system will redirect to the following screen-
After making all the entries, click Submit button. The system will display the report in following format-
Click the hyperlinked IDs under Chat Session ID and the system will display the detailed report of the clicked session ID on the same console. This is as shown below-
Click on the Transcript tab and it will display the chat between visitor and bot like the one as shown below-
The Survey tab will display the survey details that would have taken place during the time of chat between visitor and supervisor.