This feature allows an admin to create a new agent. This could be done by clicking Add Agent button in the console as shown highlighted below-
The system will redirect to the following screen-
The console includes several fields each of which is mentioned below-
- Agent’s Name- Name of the agent is meant to be entered in this field.
- Enable Core- This is a check box which has two conditions such as-
- When the checkbox is checked, the chat bot system will strictly follow the “Story Writing” configuration
- When the checkbox is unchecked, the reply to the visitor will be sent via RASA framework.
- Connect chat with real agent- This is another checkbox field, which when checked, allows a visitor to get connected with actual agent.
- Available Skill- Displays all the available skills in the list
- Selected Skill- Displays the list of selected skills. An admin can select one or multiple skills from “Available Skill” table to selected skill through the use of
or 
respectively. - Browse Photo- Allows an admin to add a photo, which will replace the default bot icon. Once a default bot icon is replaced, it cannot be retrieved again.
- Welcome Message- This is a mandatory field, wherein the admin needs to enter a greeting or welcome message.
- Default fallback response- An admin can enter a comment or response, which will be displayed when visitor is unable to connect with actual agent
Click 
button when all the entries are made. The created agent will be displayed in the Create/View Agent console grid.