The functionality of this module is to get the chats for particular organization. The Service URL of the module is shown by the following link-
https://www.enterice.com/ICEAPI/api/ChatAdmin/GetChatHistory
•Request Type-
Post
•Allowed for-
Admin
•Json Formats-
1. Code snippet for Web Service Use-
GetChatHistory
{
“Token”:”sdfdsavcxdgdfFD”,
“OrganizationID “: 59,
“SkillIDs”:”123,456″,
“Offset”: 360
}
2. Description for Request Parameters-
| S.No | Name | Type | Description |
| 1 | Token | String | Authentication Token |
| 2 | OrganizationID | Int | Id of organization |
| 3 | SkillIDs | Int | Comma separated skill IDs (Keep blank if need data for all Skills) |
| 4 | Offset | Int | Organization’s time offset |
3. Response Example–
Success:
{ “Message”: ” Success”,
“ChatList”:
[{
” ChatId”: 123,
“Campaign”: “Camp1”,
“Skill”: “Skill1”,
“OperatorName”: “John”,
“QueueTime”: “08/01/2016 8:05:33 AM”,
“StartTime”: “08/01/2016 8:05:40 AM”,
“EndTime”: “08/01/2016 8:06:22 AM”,
“Duration”: 00:00:42″,
“Disposition”: “Success”,
“VisitorName”:”Jack”
},
{ “ChatId”: 125,
“Campaign”: “Camp2”,
“Skill”: “Skill2”,
“OperatorName”: “Jack”,
“QueueTime”: “08/01/2016 8:01:11 AM”,
“StartTime”: “08/01/2016 8:01:18 AM”,
“EndTime”: “08/01/2016 8:01:29 AM”,
“Duration”: “00:00:11”, “Disposition”:
“Success”, “VisitorName”:”John”
}
]
}
Fail:
{ “message”: ” Failed” }