This module helps to load all the details about canned response set with menu and canned phrases. The Service URL of the module is given by the following link-
https://www.enterice.com/ICEAPI/api/ChatAdmin/GetCannedResponsesDetails
•Request Type–
Post
•Allowed for–
Admin
•Json Formats–
1. Code snippet for Web Service Use–
GetCannedResponsesDetails
{
“Token”:”sdfdsavcxdgdfFD”,
“CategoryId”: 830,
“CannedSetID “: 35
}
2. Description for Request Parameters–
| S.No | Name | Type | Description |
| 1 | Token | String | Authentication Token |
| 2 | CategoryId | Int | Id of category |
| 3 | CannedSetID | Int | Id of canned set response |
3. Response Example-
Success:
{ “Message”: ” Success”,
“CannedSetID”:44,
“CannedSetName”:”Service Canned Response”,
“UnassignedSkillList”:
[{“SkillID”:12,
“SkillName”:” Skill 1 “},
[{“SkillID”:22,
“SkillName”:” Skill 2 “}],
“AssignedSkillList”:
[{“SkillID”:33,
“SkillName”:” Skill 3 “},
[{“SkillID”:44,
“SkillName”:” Skill 4 “}],
“CannedPhraseList”:
[{“CategoryID”:856,
“Name”:” Cancel Service”,
“ParentId”:855,
“PositionOrder”:2,
“IsParent”:0,
“IsActive”:1 },
{“CategoryID”:857,
“Name”:” Unsubscribe”,
“ParentId”:855,
“PositionOrder”:1,
“IsParent”:0,
“IsActive”:1 }]
}
Fail:
{ “message”: ” The request is invalid.” }