This report distributes the resolved tickets into SLAs and color codes them for quick identification based on operators and skills.
To view tickets resolution by SLA go to Reports>Email>Tickets Resolution by SLA and the following interface appears on the screen-
Screen Elements-
|
Screen Elements |
Description |
|
From |
Enter starting date and time to generate a report |
|
To |
Enter end date and time to generate a report |
|
Timezone |
Select a particular timezone from the dropdown box |
|
Skill |
Select a skill from the dropdown box |
Click 
button after making entries in the field. The report will be displayed in the following format-
•Click on specific skill name under Skill category to get the report in more details.
•Click on specific resolved status under Resolved category to view the report details.
•Click 
to view the details of report.
