Click Draft to view all the tickets saved as a draft by operator as shown below-
A list of draft(s) will be displayed in the Email Grid as shown in the screen below-
A supervisor can select a specific ticket and perform the required action.
Draft
Click Draft to view all the tickets saved as a draft by operator as shown below-
A list of draft(s) will be displayed in the Email Grid as shown in the screen below-
A supervisor can select a specific ticket and perform the required action.