Chat Interval

This report generates the output for entire chat organization within time interval of every 30 minutes or 1 hour as selected by Admin. The purpose of this report is to show the total chats taken by organization with reference to the time duration for all the days of the week.

To view Canned Answers, go to Reports > Chat Reports > Chat Interval and the following screen appears-

Chat Interval 1

Screen Elements-

Screen Elements	Description
From	Enter starting date and time to generate a report
To	Enter end date and time to generate a report
Timezone	Select a particular timezone from the dropdown box
Skill	Select one, multiple, or all skills from the dropdown box. To select all the skills, select the All Skills checkbox from the drop down list, then all the skills in the drop down will also be selected. To select specific skills, select the checkbox of that skill. To select all the skills of one campaign, then select the checkbox of the campaign.
Answerable Time	Select the minimum answerable time from dropdown box

Click Submit button after making entries in the fields and the following reports will be displayed-

Chat Interval 2

Note- By default the selected answerable time is 60 minutes which could also be changed to 30 minutes as per the requirement.

Reports with Multiple Skills-

To view the report with multiple skills, click skills dropdown box as shown in the below screen-

Click Submit button after selecting the desired skills. The system will display the report in following format-

Click to expand and view the description of each category and the list will be displayed in the following format-

User Manual

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