Canned Responses are predefined responses used by operators and supervisors while replying back to the customers. They are organization independent and can be managed from Admin console.
To view Canned Response Set page, go to Settings > Chat > Canned Responses and the following screen appears.
Canned Response Set Summary
The page displays a grid where all the created Canned Response Sets for chat are managed as well as options like Search Canned Response and Create New Canned Response Set.