This feature helps to translate a native language of a visitor in English for agent in real time. In this way, this feature allows the visitors to interact in their preferred languages with agents.
When a visitor types in his/her preferred language in visitor console as shown in the below screen
The agent will receive the same message in English on his/her console-
Also highlighted in the above screen is the language detector, which displays the language used by visitor. An agent can reply in English as shown in the below screen-
The visitor will receive the same message in his/her native language. This is as shown below-
An agent also has the option to disable the language detector. With this action, all the messages received in agent console will convert in the language as replied by the visitor-
