User Manual

Auto Display Exit Survey

This feature enables to trigger exit survey automatically on the visitor console at the end of the chat.

To enable this feature go to Settings>Common>Campaigns and the following screen will be redirected by the system-

 Select the desired campaign and click on the edit button on the associated skill grid as shown in the below screen-

The system will redirect to the following screen-

Check the checkbox of Auto Display Exit Survey and click  button.

Note- The Auto Display Exit Survey will not function in visitor console, if the chat has been disconnected automatically after second message for visitor response time notification.

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