{"id":13420,"date":"2020-06-05T02:42:18","date_gmt":"2020-06-05T02:42:18","guid":{"rendered":"https:\/\/help.enterice.com\/ice\/?p=13420"},"modified":"2020-06-05T02:42:18","modified_gmt":"2020-06-05T02:42:18","slug":"visitor-time-notification","status":"publish","type":"post","link":"https:\/\/help.enterice.com\/ice\/visitor-time-notification\/","title":{"rendered":"Visitor Time Notification"},"content":{"rendered":"<p>This feature helps to send reminder notifications to visitor if he\/she does not respond to an ongoing chat for a particular period of time.<\/p>\n<p>There are two notifications which trigger on visitor console within their prescribed time period. The time duration of these notifications could be altered as and when required.<\/p>\n<p>The notifications sent to the visitor are also displayed in agent\u2019s console as shown below-<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12683\" src=\"https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/08\/Agent-notification1.png\" alt=\"\" width=\"1365\" height=\"623\" srcset=\"https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/08\/Agent-notification1.png 1365w, https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/08\/Agent-notification1-300x137.png 300w, https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/08\/Agent-notification1-768x351.png 768w, https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/08\/Agent-notification1-1024x467.png 1024w\" sizes=\"auto, (max-width: 1365px) 100vw, 1365px\" \/><\/p>\n<p><a href=\"https:\/\/help.enterice.com\/ice\/documentation\/ice-admin\/ice-admin\/settings2\/chat\/visitor-response-time-notification\/\" target=\"_blank\" rel=\"noopener\">Read More<\/a><\/p>\n<p><a href=\"https:\/\/help.enterice.com\/ice\/category\/updates\/\" target=\"_blank\" rel=\"noopener\">Back<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This feature helps to send reminder notifications to visitor if he\/she does not respond to an ongoing chat for a [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":9638,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[634],"tags":[],"class_list":["post-13420","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-updates"],"_links":{"self":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts\/13420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/comments?post=13420"}],"version-history":[{"count":1,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts\/13420\/revisions"}],"predecessor-version":[{"id":13421,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts\/13420\/revisions\/13421"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/media\/9638"}],"wp:attachment":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/media?parent=13420"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/categories?post=13420"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/tags?post=13420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}