{"id":13412,"date":"2020-06-05T01:36:54","date_gmt":"2020-06-05T01:36:54","guid":{"rendered":"https:\/\/help.enterice.com\/ice\/?p=13412"},"modified":"2020-06-05T01:37:26","modified_gmt":"2020-06-05T01:37:26","slug":"ccpa-compliance","status":"publish","type":"post","link":"https:\/\/help.enterice.com\/ice\/ccpa-compliance\/","title":{"rendered":"CCPA compliance"},"content":{"rendered":"<p>With this compliance,\u00a0 a Californian user can request an agent to grant the access of information or delete the same, which has been stored during an ongoing chat process.<\/p>\n<p>Further, when an agent receives a chat from California, he\/she will be able to view an \u201c<i>i<\/i>\u201d button highlighted in blue color with region name as CA\/California\u00a0under\u00a0pre-chat survey of his\/her console. Hovering on the same button will display the information of\u00a0<span class=\"marki58vjno2n\">CCPA<\/span>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-13183\" src=\"https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2014\/02\/CCPA1.png\" alt=\"\" width=\"1236\" height=\"570\" srcset=\"https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2014\/02\/CCPA1.png 1236w, https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2014\/02\/CCPA1-300x138.png 300w, https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2014\/02\/CCPA1-768x354.png 768w, https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2014\/02\/CCPA1-1024x472.png 1024w\" sizes=\"auto, (max-width: 1236px) 100vw, 1236px\" \/><\/p>\n<p><a href=\"https:\/\/help.enterice.com\/ice\/documentation\/icechat\/operator-console\/overview\/responding-chats\/\" target=\"_blank\" rel=\"noopener\">Read More<\/a><\/p>\n<p><a href=\"https:\/\/help.enterice.com\/ice\/category\/updates\/\" target=\"_blank\" rel=\"noopener\">Back<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With this compliance,\u00a0 a Californian user can request an agent to grant the access of information or delete the same, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":9638,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[634],"tags":[],"class_list":["post-13412","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-updates"],"_links":{"self":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts\/13412","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/comments?post=13412"}],"version-history":[{"count":1,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts\/13412\/revisions"}],"predecessor-version":[{"id":13413,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts\/13412\/revisions\/13413"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/media\/9638"}],"wp:attachment":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/media?parent=13412"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/categories?post=13412"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/tags?post=13412"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}