{"id":12590,"date":"2019-03-25T17:39:30","date_gmt":"2019-03-25T17:39:30","guid":{"rendered":"https:\/\/help.enterice.com\/ice\/?p=12590"},"modified":"2019-03-25T18:00:11","modified_gmt":"2019-03-25T18:00:11","slug":"email-response-time","status":"publish","type":"post","link":"https:\/\/help.enterice.com\/ice\/email-response-time\/","title":{"rendered":"Email Response Time"},"content":{"rendered":"<p>The functionality allows an Admin to observe the email response time by an Email agent. An Admin can view the response time made by an email agent in\u00a0<strong>Report&gt;Email&gt;<\/strong>\u00a0<strong>Ticket History report.\u00a0<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12591\" src=\"https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/03\/Email-response-time-1.png\" alt=\"\" width=\"1348\" height=\"362\" srcset=\"https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/03\/Email-response-time-1.png 1348w, https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/03\/Email-response-time-1-300x81.png 300w, https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/03\/Email-response-time-1-768x206.png 768w, https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/03\/Email-response-time-1-1024x275.png 1024w\" sizes=\"auto, (max-width: 1348px) 100vw, 1348px\" \/><\/p>\n<p><a href=\"https:\/\/help.enterice.com\/ice\/documentation\/ice-admin\/ice-admin\/reports\/email-reports\/tickets-history\/email-response-time\/\">Read More<\/a><\/p>\n<p><a href=\"https:\/\/help.enterice.com\/ice\/category\/updates\/\">Back<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The functionality allows an Admin to observe the email response time by an Email agent. An Admin can view the [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":11763,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[634],"tags":[],"class_list":["post-12590","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-updates"],"_links":{"self":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts\/12590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/comments?post=12590"}],"version-history":[{"count":5,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts\/12590\/revisions"}],"predecessor-version":[{"id":12596,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts\/12590\/revisions\/12596"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/media\/11763"}],"wp:attachment":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/media?parent=12590"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/categories?post=12590"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/tags?post=12590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}