{"id":12561,"date":"2019-03-22T12:04:29","date_gmt":"2019-03-22T12:04:29","guid":{"rendered":"https:\/\/help.enterice.com\/ice\/?p=12561"},"modified":"2019-03-22T16:28:08","modified_gmt":"2019-03-22T16:28:08","slug":"real-time-ticket-locking-in-supervisor-console","status":"publish","type":"post","link":"https:\/\/help.enterice.com\/ice\/real-time-ticket-locking-in-supervisor-console\/","title":{"rendered":"Real time ticket locking in Supervisor console"},"content":{"rendered":"<p>This feature is specifically designed for email supervisor. The functionality helps to avoid accessing a ticket by a supervisor if some other supervisor is working on it.<\/p>\n<p>The needed condition for this feature is that the supervisors should be from the same skill.<\/p>\n<p>When one supervisor is working on a particular ticket, it will be shown locked to all other supervisors of the same skill as displayed in the below screen-<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12551\" src=\"https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/03\/Ticket-locked-1.png\" alt=\"\" width=\"1359\" height=\"391\" srcset=\"https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/03\/Ticket-locked-1.png 1359w, https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/03\/Ticket-locked-1-300x86.png 300w, https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/03\/Ticket-locked-1-768x221.png 768w, https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/03\/Ticket-locked-1-1024x295.png 1024w\" sizes=\"auto, (max-width: 1359px) 100vw, 1359px\" \/><\/p>\n<p><a href=\"https:\/\/help.enterice.com\/ice\/documentation\/ice-email\/supervisor-console2\/overview4\/real-time-ticket-locking-in-supervisor-console\/\">Read More<\/a><\/p>\n<p><a href=\"https:\/\/help.enterice.com\/ice\/category\/updates\/\">Back<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This feature is specifically designed for email supervisor. The functionality helps to avoid accessing a ticket by a supervisor if [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":11763,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[634],"tags":[],"class_list":["post-12561","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-updates"],"_links":{"self":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts\/12561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/comments?post=12561"}],"version-history":[{"count":3,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts\/12561\/revisions"}],"predecessor-version":[{"id":12570,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts\/12561\/revisions\/12570"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/media\/11763"}],"wp:attachment":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/media?parent=12561"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/categories?post=12561"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/tags?post=12561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}