{"id":12556,"date":"2019-03-22T11:28:45","date_gmt":"2019-03-22T11:28:45","guid":{"rendered":"https:\/\/help.enterice.com\/ice\/?p=12556"},"modified":"2019-03-22T17:07:39","modified_gmt":"2019-03-22T17:07:39","slug":"disposition-in-ticket-history","status":"publish","type":"post","link":"https:\/\/help.enterice.com\/ice\/disposition-in-ticket-history\/","title":{"rendered":"Disposition in Ticket History"},"content":{"rendered":"<p>This functionality allows an Admin to view a disposition in Ticket History Report whenever, an Email agent or supervisor make disposition while working on that particular ticket.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12541\" src=\"https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/03\/Ticket-history-disposition4.png\" alt=\"\" width=\"1118\" height=\"621\" srcset=\"https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/03\/Ticket-history-disposition4.png 1118w, https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/03\/Ticket-history-disposition4-300x167.png 300w, https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/03\/Ticket-history-disposition4-768x427.png 768w, https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2019\/03\/Ticket-history-disposition4-1024x569.png 1024w\" sizes=\"auto, (max-width: 1118px) 100vw, 1118px\" \/><\/p>\n<p><a href=\"https:\/\/help.enterice.com\/ice\/documentation\/ice-admin\/ice-admin\/settings2\/disposition-in-ticket-history\/\">Read More<\/a><\/p>\n<p><a href=\"https:\/\/help.enterice.com\/ice\/category\/updates\/\">Back<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This functionality allows an Admin to view a disposition in Ticket History Report whenever, an Email agent or supervisor make [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":11763,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[634],"tags":[],"class_list":["post-12556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-updates"],"_links":{"self":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts\/12556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/comments?post=12556"}],"version-history":[{"count":3,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts\/12556\/revisions"}],"predecessor-version":[{"id":12574,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/posts\/12556\/revisions\/12574"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/media\/11763"}],"wp:attachment":[{"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/media?parent=12556"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/categories?post=12556"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.enterice.com\/ice\/wp-json\/wp\/v2\/tags?post=12556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}