{"id":1494,"date":"2018-03-14T09:41:51","date_gmt":"2018-03-14T09:41:51","guid":{"rendered":"http:\/\/help.enterice.com\/ice\/?page_id=1494"},"modified":"2025-11-10T10:50:13","modified_gmt":"2025-11-10T10:50:13","slug":"video-guide","status":"publish","type":"page","link":"https:\/\/help.enterice.com\/ice\/video-guide\/","title":{"rendered":"Video Guides"},"content":{"rendered":"<p>&nbsp;<\/p>\n<!--[if lt IE 9]><script>document.createElement('video');<\/script><![endif]-->\n\t<div class=\"wp-playlist wp-video-playlist wp-playlist-light\">\n\t\t<video controls=\"controls\" preload=\"none\" width=\"678\"\n\t\t height=\"381\"\t><\/video>\n\t<div class=\"wp-playlist-next\"><\/div>\n\t<div class=\"wp-playlist-prev\"><\/div>\n\t<noscript>\n\t<ol>\n\t\t<li><a href='https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2020\/06\/Video2.mp4'>Setting Up A Chat Bot Agent- Part 1<\/a><\/li><li><a href='https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2020\/06\/EnterICE_1.mp4'>Setting Up A Chat Bot Agent - Part 2<\/a><\/li><li><a href='https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2020\/06\/Staging-Enterice-How-to-create-customize-button.mp4'>How To Create A Customized Chat Button<\/a><\/li><li><a href='https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2020\/06\/Common_Button.mp4'>How To Create An ICE Common Button<\/a><\/li><li><a href='https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2020\/12\/Visitor-Window-Customization.mp4'>Visitor Window Customization<\/a><\/li><li><a href='https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2021\/03\/ICE-Chat-Toolbar.mp4'>ICE-Chat-Toolbar<\/a><\/li><li><a href='https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2021\/03\/Video2.mp4'>Video2<\/a><\/li><li><a href='https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2021\/03\/video3.mp4'>video3<\/a><\/li><li><a href='https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2021\/03\/ICE-Email-Console.mp4'>ICE-Email-Console<\/a><\/li><li><a href='https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2021\/03\/Payment-Via-Chat-1.mp4'>Payment-Via-Chat (1)<\/a><\/li><li><a href='https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2021\/03\/Payment-via-chat-agent-and-visitor.mp4'>Payment-via-chat-agent-and-visitor<\/a><\/li><li><a href='https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2021\/01\/Escalation-of-chat.mp4'>Escalation of chat<\/a><\/li><li><a href='https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2021\/01\/Transfer-of-chat.mp4'>Transfer of chat<\/a><\/li><li><a href='https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2025\/10\/canned.mp4'>Canned Response Video Tutorial Part-1<\/a><\/li><li><a href='https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2025\/10\/Canned_Part-2.mp4'>Canned Response Video Tutorial Part-2<\/a><\/li>\t<\/ol>\n\t<\/noscript>\n\t<script type=\"application\/json\" class=\"wp-playlist-script\">{\"type\":\"video\",\"tracklist\":true,\"tracknumbers\":true,\"images\":true,\"artists\":true,\"tracks\":[{\"src\":\"https:\\\/\\\/help.enterice.com\\\/ice\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2020\\\/06\\\/Video2.mp4\",\"type\":\"video\\\/mp4\",\"title\":\"Setting Up A Chat Bot Agent- Part 1\",\"caption\":\"Setting Up A Chat Bot Agent- Part 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