{"version":"1.0","provider_name":"Integrated Customer Engagement (ICE)","provider_url":"https:\/\/help.enterice.com\/ice","author_name":"prashant","author_url":"https:\/\/help.enterice.com\/ice\/author\/prashant\/","title":"FAQs in Visitor Console - Integrated Customer Engagement (ICE)","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"aj2PbuzWYG\"><a href=\"https:\/\/help.enterice.com\/ice\/documentation\/icechat\/visitor-console\/faqs-in-visitor-console\/\">FAQs in Visitor Console<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/help.enterice.com\/ice\/documentation\/icechat\/visitor-console\/faqs-in-visitor-console\/embed\/#?secret=aj2PbuzWYG\" width=\"600\" height=\"338\" title=\"&#8220;FAQs in Visitor Console&#8221; &#8212; Integrated Customer Engagement (ICE)\" data-secret=\"aj2PbuzWYG\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","description":"The ICE visitor console is implemented with the feature to display FAQs to the visitors. They can view FAQs while initiating the chat. They can search the FAQs based on the keywords. Once the pre-chat survey is displayed, the visitor will have an option to either chat or view the FAQs. The visitor will be [&hellip;]","thumbnail_url":"https:\/\/help.enterice.com\/ice\/wp-content\/uploads\/sites\/2\/2021\/12\/Visitor-1.png"}