1.0Integrated Customer Engagement (ICE)https://help.enterice.com/iceadminhttps://help.enterice.com/ice/author/admin/Send Response - Integrated Customer Engagement (ICE)rich600338<blockquote class="wp-embedded-content" data-secret="cGAhiM8NwO"><a href="https://help.enterice.com/ice/documentation/supervisor-and-agent/send-response/">Send Response</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://help.enterice.com/ice/documentation/supervisor-and-agent/send-response/embed/#?secret=cGAhiM8NwO" width="600" height="338" title="“Send Response” — Integrated Customer Engagement (ICE)" data-secret="cGAhiM8NwO" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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This module is designed to send ticket reply. The Service URL of the module is given by the following link- https://www.enterice.com/ICEAPI/api/Email/SendResponse •Allowed for Agent •Json Formats- 1. Code snippet for Web Service Use- SendResponse(SendTicketResponse) Note: Pass below input parameters as form-data “Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3OTUzNDF9.DxqNpmQ4SemX5C0URnE0hrhc_dtThHJfSfuB0eiEh24” “TicketID”:”3857″ “MailboxID”:25, “From”:”entericechat@gmail.com“, “To”:”steve.robins@etechtexas.com“, “Cc”:””, “Bcc”:””, “Subject”:”Enter Subject”, “Status”:”InProgress/Resolved”, “BodyDetail”:”Body”, “HasAttachment”:”1″, “UserID”:”654″, “OrgID”:”59″, “File […]