1.0Integrated Customer Engagement (ICE)https://help.enterice.com/iceadminhttps://help.enterice.com/ice/author/admin/rich600338<blockquote class="wp-embedded-content" data-secret="c2nEUuyL6h"><a href="https://help.enterice.com/ice/documentation/supervisor-and-agent/">Supervisor and Agent</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://help.enterice.com/ice/documentation/supervisor-and-agent/embed/#?secret=c2nEUuyL6h" width="600" height="338" title="“Supervisor and Agent” — Integrated Customer Engagement (ICE)" data-secret="c2nEUuyL6h" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); /* ]]> */ </script> The Supervisor and agent are the role IDs which come down after an admin user. A Supervisor is placed a level upper than agent. With various modules assigned in this subsection, there is no module that stands common between both user roles. Supervisor has been assigned only one module overall. The inner pages describing the […]