1.0Integrated Customer Engagement (ICE)https://help.enterice.com/iceprashanthttps://help.enterice.com/ice/author/prashant/FAQs - Integrated Customer Engagement (ICE)rich600338<blockquote class="wp-embedded-content" data-secret="HnfCI6H5sj"><a href="https://help.enterice.com/ice/documentation/ice-admin/ice-admin/settings2/chat/faqs/">FAQs</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://help.enterice.com/ice/documentation/ice-admin/ice-admin/settings2/chat/faqs/embed/#?secret=HnfCI6H5sj" width="600" height="338" title="“FAQs” — Integrated Customer Engagement (ICE)" data-secret="HnfCI6H5sj" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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An ICE administrator can add the Frequently Asked Questions (FAQs) for the desired chat skills from their console. The Super Administrator has the right to enable and disable the FAQs feature for the desired Organization in ICE. Once this feature is enabled by the super admin, the ICE administrator will be able to add FAQs […]https://help.enterice.com/ice/wp-content/uploads/sites/2/2021/12/Chat-FAQ-1-1.png