1.0Integrated Customer Engagement (ICE)https://help.enterice.com/iceadminhttps://help.enterice.com/ice/author/admin/rich600338<blockquote class="wp-embedded-content" data-secret="6NNFxWrdgf"><a href="https://help.enterice.com/ice/documentation/admin-3/">Admin</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://help.enterice.com/ice/documentation/admin-3/embed/#?secret=6NNFxWrdgf" width="600" height="338" title="“Admin” — Integrated Customer Engagement (ICE)" data-secret="6NNFxWrdgf" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); /* ]]> */ </script> The Admin user has various authorization rights. An admin can create an entire organization, various users which include Supervisors and Agents. An Admin can also create various skills and has control over various modules such as Users, Site Configuration, Rule Engine, Reports and Profile. Email API allows an Admin user to create and customize the […]