Efficiency of a chatbot in business is no longer a secret. In any kind of business, pioneers from different domains have set an example by implementing chatbots. From engaging customers to after-sales support, a chatbot manages each of these interactions with accuracy.
However, even with the proven advantages, not many industries acclaim the importance of chatbots. One major factor in this matter is the lack of information for building a chatbot. Mentioned below are the stages of creating a chatbot to ease the process:
- Requirements: This involves understanding the need to have a chatbot in the business. Identify the crucial business processes – their pain points and solutions. For each of the processes identified, create a flow chart from the start to finish.
- Specifications: Detail the requirements gathered for the features and functionalities required in the chatbot. This step helps the business owners in defining the expected results before actual development. Try encompassing as much information as possible during the initial phases to avoid confusion later.
- Develop: Reach out to the technology providers who are well versed in the development of the chatbot. Many of the providers today have pre-built chatbots available for different businesses. Try to build a customized chatbot or tweak the pre-built chatbots according to the requirements.
- Test: Testing is a manual process to feed questions and answers for a bot to respond. Ensure to test every conversation for a smooth interaction between the chatbot and the customer. The chatbot provided by ICE comes with the built-in feature called simulator to provide a dummy live environment for the users to test before making it live.
- Deploy: Once tested, identify the traffic on the website and deploy it on the frequently visited pages. The chatbot should be visible enough to the visitor without hindering the other content. Allow the chatbot to initiate a conversation if a visitor remains on the same page for a predetermined period of time.
- Monitor: Keep an eye on the user conversations with the chatbot. There might be instances where the chatbot is unable to answer or the visitor seems unsatisfied with the response. Train the chatbot to handle such instances appropriately in the future. Monitoring also helps to enable a chatbot to cater to new services.
- Analyze: Track the performance of chatbot at regular time intervals. The analysis aids to quick fix the flaws in the execution. Track the results from analysis to the development phase and the cycle from it should be followed on loop.
Having a chatbot is an optimum solution in today’s era. With the mentioned stages, it becomes easy to create a chatbot for a business’ needs. Further, the chatbot becomes an intelligent aspect. If trained properly, it helps to achieve impressive sales conversion.