These days, chatbots are everywhere. Whether playing your favorite music or being reminded about important meetings, bots have made a remarkable impact on everyone’s daily routine. Chatbots have gradually marked their effectiveness in every industry when it comes to engaging customers. Bots have resulted in generating high revenues while not yet being widely used for customer service support.

Companies sometimes prefer pre-built chatbots which can easily be implemented and modified. The efficiency of chatbots has proven to be an effective solution for different industries. Below are a few ways in which chatbots are being incorporated and used in industries around the world:

1. Financial Services: Bots developed for financial services can inform customers about recent bank transactions and debit/credit card balances while also providing locations and information about the nearest branch or ATM.
2. Insurance: Bots for insurance services are used to qualify leads, recommend the best insurance and policy for a customer, as well as answer billing questions. A bot can even walk customers through the benefits of each insurance option.
3. HR: Bots used for HR services can answer employee questions about pay, leave, benefits, and other HR programs. They can also help businesses find new employees and vice versa.
4. Retail & E-commerce: Bots can become a personal shopping assistant to help customers find the best deals and products while also providing customer support for all order and shipping-related questions.
5. Healthcare: Bots can help healthcare workers determine medical diagnoses or curate videos for people to be able to manage their physical and mental health. These bots can also track daily health statuses.
6. Travel: Bots can provide travel updates, such as flights, check-in reminders, identify the cheapest rates, and top-rated hotels for different locations.
7. Food: Bots allow customers to find the best food places available nearby and can also place and track their orders.
8. Project Management: These bots allow managers to assign tasks to their team members, tracks progress as well as remind them about deadlines and meetings.
9. Media & Entertainment: Media bots engage customers with quizzes, release dates, and finding tickets to events and concerts.

These different industries are all using chatbots as part of their daily interactions with customers. The industries have noticed a  prominent difference in their customer engagements and sales. ICE offers a chatbot service that can be customized according to your company’s needs. Try integrating a chatbot with your website and experience the difference for yourself!