A consistent and satisfactory customer service score is the milestone every company wants to achieve. The process of providing customer service is often associated with trial and error. A particular method that works well for one company may not work well for another. Typically, it takes a few experiments for a senior management team to conclude what practices are the best fit for them.

Additionally, there are a few generic solutions available in the market, which add more value to customer service. One solution is a chatbot. Chatbot is built on the platform of artificial intelligence and is programmed to provide answers to the customers within nanoseconds, on behalf of human agents.

A chatbot can work wonders when it comes to a company’s growth and improving customer service experiences. Know how?

• Round-the clock customer support: A chatbot does not sleep. Chatbots are available to work 24/7 to provide answers to most of the inquiries raised by the customer. Chatbots increase conversion rates by offering little waiting time and turning a first-time visitor into an active customer.
• Seamless Live Chat: A chatbot is well trained to interact with the customer the same way an agent would. They can analyze a customer’s question and respond with a prompt answer, instantly meeting their needs.
• Saves Resource Cost: A recent analysis by IBM mentions that chatbots will replace 85% of human interactions in 2020. Integrating chatbots allows  companies to utilize customer representatives in the most efficient way without negatively effecting customer support experiences.
• Qualify Leads: Initial information given by the customer can be collected by the chatbot by asking simple questions. The sales team are then able to qualify leads, per the customer interactions and pitch them accordingly.
• Collects Feedback: Customer feedback forms, customized by the company’s requirements and business needs, can be incorporated in the chatbot.  A chatbot will collect feedback from the beginning or end of the conversation. This helps in improving products and customer experience.
• Reduce Human Errors: Let’s face it, humans are not perfect. Information is forgotten and errors are made, even under the best circumstances. This is where chatbots can do their best work. Chatbots remember everything.  They have access to huge data sets, which enables them to answer your customer’s questions quickly and accurately.
• Analytics Report: Reporting can show you response and acceptance rates of your chatbots. As chatbots evolve and grow more intelligent over time, previously added information can be modified and new data can be added to provide a flawless experience for your customers.

Configuring chatbots within a platform can help companies gain a targeted audience. ICE Chat and Email provides a chatbot with enhanced features and all essential reporting capabilities. After just one use, a chatbot will show its value by providing efficient, intelligent, and excellent customer service. Making sure a chatbot provides the best features and output for you will make all the difference.