This module is designed to update ticket status without sending email. The Service URL of the module is shown through the following link-
https://www.enterice.com/ICEAPI/api/Email/UpdateTicketStatuswithoutSend
•Allowed for
Agent
•Json Formats-
1. Code snippet for Web Service Use-
UpdateTicketStatuswithoutSend(AssignTicketstOnStatusChange,LoadOperatorByPrimaryKey,Update)
{
“ticketid”: 385776,
“userid”: 973,
“status”: “InProgress”,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo”
}
2. Description for Request Parameters-
| S.No | Name | Type | Description |
| 1 | TicketId | Int | Id of ticket |
| 2 | UserID | Int | Id of operator |
| 3 | Status | String | Ticket status |
| 4 | Token | String | Authentication Token |
3. Request Example-
Success:
{
“Message”: “Status updated Successfully.”
}
Fail:
{“Message”:”The request is invalid.”}