This module helps to move the tickets from spam to inbox or from inbox to spam. The Service URL of the module is shown by the following link-
https://www.enterice.com/ICEAPI/api/Email/UpdateForSpamToInbox
•Allowed for-
Agent
•Json Formats-
1. Code snippet for Web Service Use-
UpdateForSpamToInbox
{
“IsSpam”: true,
“TicketIds”: “385777,385776”,
“LastUpdatedDate”: “2016-12-23 06:22:45.510”,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo”
}
2. Description for Request Parameters-
| S.No | Name | Type | Description |
| 1 | IsSpam | Bit | If true then move to spam else inbox |
| 2 | TicketIDs | String | Comma separated ticketIDs |
| 3 | LastUpdateDate | DateTime | Current date time |
| 4 | Token | String | Authentication Token |
3. Response Example-
Success:
{
“Message”: “Ticket(s) have been moved successfully”
}
Fail:
{“Message”:”The request is invalid.”}