This module is designed to move the tickets to a preferable folder. The Service URL of the module is shown by the following link-
https://www.enterice.com/ICEAPI/api/Email/UpdateForMoveToFolder
•Allowed for
Agent
•Json Formats-
1. Code snippet for Web Service Use-
UpdateForMoveToFolder
{
“foldername”: “Inbox”,
“ticketids”: “385777,385776”,
“LastUpdatedDate”: “2016-12-23 06:22:45.510”,
“UserId”: 973,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo”
}
2. Description for Request Parameters-
| S.No | Name | Type | Description |
| 1 | folderName | String | Name of the folder where ticket will move (inbox, sent, archive) |
| 2 | TicketIds | Int | Comma separated ticket Ids |
| 3 | LastUpdateDate | Int | Current datetime |
| 4 | UserId | Int | UserId of the operator performing this action |
| 5 | Token | String | Authentication Token |
3. Response Example-
Success:
{
“Message”: “Ticket(s) have been moved successfully”
}
Fail:
{“Message”:”The request is invalid.”}