The module has been designed to send drafted ticket reply. The Service URL of the module is given by the following link-
https://www.enterice.com/ICEAPI/api/Email/SendDraftedResponse
•Allowed for-
Agent
•Json Formats-
1. Code snippet for Web Service Use-
SendDraftedResponse(SendTicketResponse)
Note: Pass below input parameters as form-data
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3OTUzNDF9.DxqNpmQ4SemX5C0URnE0hrhc_dtThHJfSfuB0eiEh24”
“TicketID”:”3857″,
“CommentID”:”1254678”,
“From”:”entericechat@gmail.com“,
“To”:”steve.robins@etechtexas.com“,
“Cc”:””,
“Bcc”:””,
“Subject”:”Enter Subject”,
“Status”:”InProgress/Resolved”,
“BodyDetail”:”Body”,
“HasAttachment”:”1″,
“UserID”:”654″,
“OrgID”:”59″,
“File “: “file.png”
Note:Pass actual file as input..
2. Description for Request Parameters-
| S.No | Name | Type | Description |
| 1 | TicketID | Int | Id of ticket |
| 2 | CommentID | Int | Id of comment |
| 3 | From | String | From email Id |
| 4 | To | String | To email Id |
| 5 | Cc | String | Cc email Id |
| 6 | Bcc | String | Bcc email Id |
| 7 | Subject | String | Subject of email |
| 8 | Status | String | Status of ticket |
| 9 | BodyDetail | String | Body of email |
| 10 | HasAttachment | Bit | Check if attachment exists or not |
| 11 | UserID | Int | Id of user |
| 12 | OrgID | Int | Id of organization |
| 13 | File | File | File has an attachment |
| 14 | Token | String | Authentication Token |
3. Response Example-
Success:
{
“Message”:” Email has been sent successfully ”
}
Fail:
{“Message”:”The request is invalid.”}