The module is designed to pick the ticket and assigning it to the operator by itself. The Service URL of the module is given by the following link-
https://www.enterice.com/ICEAPI/api/Email/PickTickets
•Allowed for-
Agent
•Json Formats-
1. Code snippet for Web Service Use-
PickTickets(CheckUserTicketLimit,UpdateActiveTickets,LoadTicketDatasetByPrimaryKey)
{
“UserId”: 973,
“TicketId”: 385780,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3Njc1MTN9.UI7JPAYNvx1AJCEvZP9kpxXrqji21HODACh6wb1LV0I”
}
2. Description for Request Parameters-
| S.No | Name | Type | Description |
| 1 | UserId | Int | Id of User |
| 2 | TicketID | Int | Id of ticket(Pass null to check ticketlimit for operator) |
| 3 | Token | String | Authentication Token |
3. Response Example-
Success:
{
“Message”: “Success”,
“Message”:”Your Ticket limit is over now/ Ticket(s) has been assigned to you / Ticket is already assigned to you. / Ticket is already assigned to other operator.”
}
Fail:
{“Message”:”The request is invalid.”}