This module is used to insert ticket note. The Service URL of the module is given by the following link-
https://www.enterice.com/ICEAPI/api/Email/NoteInsert
•Allowed for-
Agent
•Json Formats-
1. Code snippet for Web Service Use-
NoteInsert
{
“TicketId”: 385776,
“Notes”: “Technical query”,
“UpdatedBy”: 973,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo”
}
2. Description for Request Parameters-
| S.No | Name | Type | Description |
| 1 | TicketId | Int | Id of Ticket |
| 2 | Notes | String | Notes |
| 3 | UpdatedBy | Int | Id of operator |
| 4 | Token | String | Authentication Token |
3. Response Example-
Success:
{
“Message”: “Notes have been added Successfully.”
}
Fail:
{“Message”:”The request is invalid.”}