The module is designed to get Skill Id, Skill Name and ticket count by Skill Id. The Service URL of the module is given by the following link-
https://www.enterice.com/ICEAPI/api/Email/LoadTicketPerSkillSup
•Allowed for-
Agent
•Json Formats-
1. Code snippet for Web Service Use-
LoadTicketPerSkillSup
{
“UserID”: 973,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo”
}
2.Description for Request Parameter-
| S.No | Name | Type | Description |
| 1 | UserID | Int | Id of user |
| 2 | Token | String | Authentication Token |
3. Response Example-
Success:
{
“message”: “Success”,
“Skills”: [
{
“SkillId”: 337,
“SkillName”: “Info”,
“TicketCount”: 942
},
{
“SkillId”: 613,
“SkillName”: “Customer Care”,
“TicketCount”: 0
}
]
}
Fail:
{“Message”:”The request is invalid.”}