The role of this module is to get the ticket counts as per the skills which are assigned to the operator. The Service URL of the module is given by the following link-
https://www.enterice.com/ICEAPI/api/Email/LoadTicketPerSkill
•Allowed for-
Agent
•Json Formats-
1. Code snippet for Web Service Use-
LoadTicketPerSkill
{
“UserID”: 973,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo”
}
2. Description for Request Parameter-
| S.No | Name | Type | Description |
| 1 | UserId | Int | Id of user |
| 2 | Token | String | Authentication Token |
3.Response Example-
Success:
{
“message”: “Success”,
“Skills”: [
{
“SkillId”: 364,
“SkillName”: “WeChat Email Support”,
“TicketCount”: 0
},
{
“SkillId”: 381,
“SkillName”: “Donation”,
“TicketCount”: 0
},
{
“SkillId”: 556,
“SkillName”: “Info22”,
“TicketCount”: 0
},
{
“SkillId”: 337,
“SkillName”: “Info”,
“TicketCount”: 44
},
{
“SkillId”: 387,
“SkillName”: “Help desk email Fulfillment feedback”,
“TicketCount”: 1
}
]
}
Fail:
{“Message”:”The request is invalid.”}