This module is designed to get status wise ticket counts. The Service URL of this module is shown by the following link-
https://www.enterice.com/ICEAPI/api/Email/LoadTicketByStatusSup
•Allowed for
Agent
•Json Formats-
1. Code snippet for Web Service Use-
LoadTicketByStatusSup
{
“UserID”: 973,
“SkillId”: 337,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo”
}
2. Description for Request Parameters-
| S.No | Name | Type | Description |
| 1 | UserID | Int | Id of user |
| 2 | SkillId | Int | id of skill |
| 3 | Token | String | Authentication Token |
3. Response Example-
Success:
{
“message”: “Success”,
“TicketCountByStatus”: [
{
“CurrentStatus”: “Active”,
“TicketCount”: 942
},
{
“CurrentStatus”: “Escalated”,
“TicketCount”: 90
},
{
“CurrentStatus”: “InProgress”,
“TicketCount”: 414
},
{
“CurrentStatus”: “Resolved”,
“TicketCount”: 28
}
]
}
Fail:
{“Message”:”The request is invalid.”}