The module helps to get the list of “sent” tickets. The Service URL of the module is given by the following link-
https://www.enterice.com/ICEAPI/api/Email/LoadAllTicketCommentsByUserId
•Allowed for
Admin
•Json Formats-
1. Code snippet for Web Service Use-
LoadAllTicketCommentsByUserId(LoadAllTicketsByCommentId)
{
“UserID”: 973,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo”
}
2. Description for Request Parameter-
| S.No | Name | Type | Description |
| 1 | UserID | Int | Id of the user |
| 2 | Token | String | Authentication Token |
3. Response Example-
Success:
{ “Message”: ” Successful”,
“senttickets”: [
{
“TicketId”:236534,
“To”:”Alan.Steve@etechtexas.com”,
“CommentEvent”:”333 (Ticket# 236534)”,
“CommentedDate”:”2015-10-22 06:12:55.123″,
“ComposeStatus”:”NULL”,
“CurrentStatus”:”InProgress”,
“AttachmentFolder”:”NULL”,
“CommentId”:”513268″,
“RowNumber”:1},
{
“TicketId”:236534,
“To”:”Alan.Steve@etechtexas.com”,
“CommentEvent”:”333 (Ticket# 236534)”,
“CommentedDate”:”2015-10-22 06:03:21.600″,
“ComposeStatus”:”NULL”,
“CurrentStatus”:”InProgress”,
“AttachmentFolder”:”NULL”,
“CommentId”:”513265″,
“RowNumber”:2
}
]
Fail:
{“Message”:”The request is invalid.”}