The module has been designed to bind inbox, draft, archive or resolved mails. The Service URL of the module is given by the following link-
https://www.enterice.com/ICEAPI/api/Email/LoadAlltbl_SupEmailLiveMonitoringTrigger
•Allowed for-
Supervisor
•Json Formats-
1. The code snippet for Web Service Use-
LoadAlltbl_SupEmailLiveMonitoringTrigger
{
” UserID”: ” 1952″
“SkillId”:”337″,
“CurrentStatus”:”Active”,
“Action”:”inbox”,
“Offset”:”0″,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI1LCJ1c2VybmFtZSI6InZpamF5LnZAZXRlY2h0ZXhhcy5jb20iLCJleHAiOjE0ODI4Nzc5MTl9.bGmkLWubvN-4sIyBJqaAL2c_kaygm-O3UOPpx73nQic”
}
2. Description for Request Parameters-
| S.No | Name | Type | Description |
| 1 | UserID | Int | Id of user |
| 2 | SkillId | Int | Id of skill |
| 3 | CurrentStatus | String | Current Status |
| 4 | Action | String | Action of ticket |
| 5 | Offset | Int | Timezone offset |
| 6 | Token | String | Authentication Token |
3. Response Example-
Success:
{“message”:”Success”,
“TicketList”:[{“ticketid”:19136,
“from”:”no-reply@accounts.google.com”,
“agent”:”ICE Admin”,
“currentstatus”:”Active”,
“title”:”Your password changed (Ticket# 19136)”,
“lastupdatedate”:”12/27/2016 17:27:58″,
“createddate”:”12/27/2016 17:27:09″,
“attachmentfolder”:””,
“skillid”:321
}
]}
Fail:
{“Message”:”The request is invalid.”}