The module has been designed to get ticket note list. The Service URL of the module is given by the following link-
https://www.enterice.com/ICEAPI/api/Email/GetTicketNoteList
•Allowed for-
Agent
•Json Formats-
1. Code snippet for Web Service Use-
GetTicketNoteList(LoadAllTicketNotes)
{
“TicketId”: 324215,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3Njc1MTN9.UI7JPAYNvx1AJCEvZP9kpxXrqji21HODACh6wb1LV0I”
}
2. Description for Request Parameter-
| S.No | Name | Type | Description |
| 1 | TicketID | Int | Id of ticket |
| 2 | Token | String | Authentication Token |
3. Response Example-
Success:
{
“message”: “Success”,
“TicketNoteList”: [
{
“Id”: 2535,
“TicketId”: 324215,
“Notes”: “This is Non technical issue.”,
“UpdatedBy”: 973,
“UpdatdOn”: “2016-12-26T06:29:29.03”,
“UserFullName”: “Mark Andrew”
}
]
}
Fail:
{“Message”:”The request is invalid.”}