The module helps to get the ticket count by ticket status. The Service URL of the module is given by the link-
https://www.enterice.com/ICEAPI/api/Email/GetTicketCount
•Allowed for-
Agent
•Json Formats-
1. Code snippet for Web Service Use-
GetTicketCount
{
“UserID”: 973,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo”
}
2. Description for Request Parameter-
| S.No | Name | Type | Description |
| 1 | UserId | Int | Id of user |
| 2 | Token | String | Authentication Token |
3. Response Example-
Success:
{
“Message”: “Success”,
“ActiveCount”: 0,
“DraftCount”: 2,
“SpamCount”: 0,
“ArchiveCount”: 1,
“ResolvedCount”: 28,
“SentCount”: 46,
“InboxTotalCount”: 12
}
Fail:
{“Message”:”The request is invalid.”}