This module is used to get email information. The Service URL of the module is given by the following link-
https://www.enterice.com/ICEAPI/api/Email/GetEmailInformation
•Allowed for
Agent
•Json Formats
1. Code snippet for Web Service Use-
GetEmailInformation
{
“TicketId”: 324215,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3Njc1MTN9.UI7JPAYNvx1AJCEvZP9kpxXrqji21HODACh6wb1LV0I”
}
2. Description for Request Parameters-
| S.No | Name | Type | Description |
| 1 | TicketId | Int | Id of Ticket |
| 2 | Token | String | Authentication Token |
3. Response Example-
Success-
[
{
“Message”: “Success”,
“TicketId”: 324215,
“Type”: “Problem”,
“Category”: “Non-Technical”,
“Title”: “cancel my subscription (Ticket# 324215)”,
“Details”: “Please “cancel my subscription.”,
“IsHtml”: true,
“TagList”: “”,
“CreatedBy”: “738”,
“CreatedDate”: “2016-05-25T06:11:06”,
“Owner”: “738”,
“AssignedTo”: “973”,
“CurrentStatus”: “InProgress”,
“CurrentStatusDate”: “2016-06-18T04:25:09.21”,
“CurrentStatusSetBy”: “738”,
“LastUpdateBy”: “738”,
“LastUpdateDate”: “2016-06-18T04:25:11.77”,
“Priority”: “High”,
“AffectsCustomer”: false,
“PublishedToKb”: false,
“To”: “clear.cancel@clearme.com”,
“From”: “Terri.Hubner@Kiewit.coM”,
“OrgId”: 0,
“Cc”: “”,
“Bcc”: “”,
“SkillID”: 337,
“ComposeStatus”: “”,
“IRSessionId”: null,
“CommentId”: 0,
“Comment”: “”,
“AttachmentFolder”: “”,
“MoveToFolderName”: null,
“IsInActive”: false,
“IsSpam”: false,
“IsWebFormTicket”: false,
“Batch_ID”: 0,
“CommentedDate”: “1900-01-01T00:00:00”,
“OperatorName”: null,
“SaveAsDraft”: false,
“IsSend”: false,
“Signature”: “<p>\n\t </p>\n<p>\n\t<span style=\”color:#b22222;\”><span style=\”background-color:#ffa07a;\”>–Regards!-</span></span></p>\n<p>\n\t<span style=\”color:#b22222;\”><span style=\”background-color:#ffa07a;\”>ICE TEAM–</span></span></p>\n<p>\n\t<a href=\”http://www.etechgs.com/images/etechgs-logo.jpg\” target=\”_blank\”><img alt=\”\” src=\”http://www.etechgs.com/images/etechgs-logo.jpg\” style=\”width: 120px; height: 77px;\” /></a></p>\n<p>\n\t<a href=\”http://www.etechgs.com\” target=\”_blank\”>http://www.etechgs.com</a></p>\n”
}
]
Fail-
{“Message”:”The request is invalid.”}