This module gets the email history list. The Service URL of the module is given by the following link-
https://www.enterice.com/ICEAPI/api/Email/GetEmailHistoryList
•Allowed for-
Agent
•Json Formats-
1. Code snippet for Web Service Use-
GetEmailHistoryList(LoadTicketAndCommentByCondition,LoadAllTicketsByTicketIdAndFrom)
{
“OrgId”: 59,
“TicketId”: 324215,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3Njc1MTN9.UI7JPAYNvx1AJCEvZP9kpxXrqji21HODACh6wb1LV0I”
}
2. Description for Request Parameters-
| S.No | Name | Type | Description |
| 1 | TicketID | Int | Id of ticket |
| 2 | OrgId | Int | Id of org |
| 3 | Token | String | Authentication Token |
3. Response Example-
Success:
[
{
“Message”: “Success”,
“TicketId”: 324215,
“Title”: “Account Details (Ticket# 324215)”,
“CreatedDate”: “2016-05-25T06:11:06”
}
]
Fail:
{“Message”:”The request is invalid.”}