The module has been designed to get email conversation. The Service URL of the module is given by the following link-
https://www.enterice.com/ICEAPI/api/Email/GetEmailConversation
•Allowed for-
Agent
•Json Formats-
1. Code snippet for Web Service Use-
GetEmailConversation(LoadAllTicketsByTicketId)
{
“TicketId”: 324215,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3Njc1MTN9.UI7JPAYNvx1AJCEvZP9kpxXrqji21HODACh6wb1LV0I”
}
2. Description for Request Parameter-
| S.No | Name | Type | Description |
| 1 | TicketID | Int | Id of ticket |
| 2 | Token | String | Authentication Token |
3. Response Example-
Success:
[
{
“Message”: “Success”,
“TicketId”: 324215,
“Type”: “Problem”,
“Category”: “Non-Technical”,
“Title”: “”cancel my subscription (Ticket# 324215)”,
“Details”: “Please “cancel my subscription.”,
“IsHtml”: true,
“TagList”: “”,
“CreatedBy”: “738”,
“CreatedDate”: “2016-05-25T06:11:06”,
“Owner”: “738”,
“AssignedTo”: “973”,
“CurrentStatus”: “InProgress”,
“CurrentStatusDate”: “2016-06-18T04:25:09.21”,
“CurrentStatusSetBy”: “738”,
“LastUpdateBy”: “738”,
“LastUpdateDate”: “2016-06-18T04:25:11.77”,
“Priority”: “High”,
“AffectsCustomer”: false,
“PublishedToKb”: false,
“To”: “Terri.Hubner@Kiewit.com”,
“From”: “clear.cancel@clearme.com”,
“EmailSpoof”: null,
“Cc”: “”,
“Bcc”: “”,
“SkillID”: 337,
“ComposeStatus”: “”,
“IRSessionId”: null,
“CommentEvent”: null,
“Comment”: “Thank you”,
“AttachmentFolder”: “”,
“CommentedDate”: “2016-06-18T04:25:20.82”,
“OperatorName”: “Mark Andrew”,
“SaveAsDraft”: false,
“IsSend”: false
}
]
Fail:
{“Message”:”The request is invalid.”}