The module helps to escalate the ticket to operator. The Service URL of the module is given by the following link-
https://www.enterice.com/ICEAPI/api/Email/EscalateToOperator
•Allowed for
Agent
•Json Formats-
1. Code snippet for Web Service Use-
EscalateToOperator(FindOperatorsForTicket,UpdateActiveTickets,LoadTicketDatasetByPrimaryKey)
{
“Ticketids”: “324215”,
“SkillId”: 337,
“OperatorIdFrom”: 973,
“OperatorIdTo”: 864,
“OrgId”: 59,
“AdminId”: 1167,
“IsEscalated”: “true”,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI3Njc1MTN9.UI7JPAYNvx1AJCEvZP9kpxXrqji21HODACh6wb1LV0I”
}
2. Description for Request Parameters-
| S.No | Name | Type | Description |
| 1 | TicketID | Int | Id of ticket |
| 2 | SkillId | Int | Id of skill |
| 3 | OperatorIdFrom | Int | From user Id |
| 4 | OperatorIdTo | Int | To user Id |
| 5 | OrgId | Int | Id of organization |
| 6 | AdminId | Int | Id of Admin |
| 7 | IsEscalated | Bool | True= Escalated, False= Not Escalated |
| 8 | Token | String | Authentication Token |
3. Response Example-
Success:
{
“Message”: ” Success”
}
Fail:
{“Message”:”The request is invalid.”}