The module is designed to delete the tickets from specified folders like draft, spam and sent items. The Service URL of the module is shown through the following link-
https://www.enterice.com/ICEAPI/api/Email/DeleteTickets
•Allowed for-
Agent
•Json Formats-
1. Code snippet for Web Service Use-
DeleteTickets
{
“foldername”: “Spam”,
“ticketids”: “385777”,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo”
}
2. Description for Request Parameters-
| S.No | Name | Type | Description |
| 1 | folderName | String | Name of the folder |
| 2 | TicketIDs | String | Comma separated ticket Ids |
| 3 | Token | String | Authentication Token |
3. Response Example-
Success:
{
“Message”: “Ticket(s) deleted successfully.”
}
Fail:
{“Message”:”The request is invalid.”}