This module is designed to download new tickets. The Service URL of this module is given through the following link-
https://www.enterice.com/ICEAPI/api/Email/DownloadUnAssignedTickets
•Allowed for-
Agent
•Json Formats-
1. Code snippet for Web Service Use-
DownloadUnAssignedTickets
{
“UserID”: 973,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImFAYS5jb20iLCJleHAiOjE0ODI1MDYyOTl9.DTuDBcnIQf8KrKAv5ehay4SLDukbdvP0zXTeMxt_KQo”
}
2. Description for Request Parameter-
| S.No | Name | Type | Description |
| 1 | UserID | Int | Id of the user |
| 2 | Token | String | Authentication Token |
3. Response Example-
Success:
{
“result”:” Successful “,
“Message”: ” Tickets downloaded successfully. / No Tickets available. / Your Ticket limit is over now. ”
}
Fail:
{“Message”:”The request is invalid.”}