Each Rule Group contains certain number of Rules depending on the Group selected. At present there are six Rule Groups depending on which rules can be created.
Each Rule Group contains certain number of Rules depending on the Group selected. At present there are six Rule Groups depending on which rules can be created.
Setup New Rule page allows creating new rules. Rules can be based on one parameter or many combinations. Below are few parameters to define rules.
The Rule Engine Configuration page allows configuring rules for the Rule Engine based on the visitor activity. Rules can be configured targeting the visitor behavior depending…
If Display Method is selected as Display content in div, the following screen appears as below.
Display Method as Select From Gallery If Display Method is selected as Select From Gallery, click button and a new window is opened as shown in the screen below. Pre-def
Invitations are the pop-up screens that appear on the website automatically for engaging the visitor in proactive chats based on pre-defined rules.
To create a new rule engine script, go to Rule engine>Rule engine script generator and the following screen appears-
Once the Rule Engine script is created and enabled, it cannot be edited until it is disabled.
Rule Engine is an advanced feature of ICE. It allows triggering an auto invitation to engage customers in proactive chats based on pre-defined rules. ICE can automate…
This module has been designed to create surveys for the customers in operator’s console. A survey is created by admin.