This module helps to get the data of the ticket history. The Service URL of the module is given by the following link-
https://www.enterice.com/external/icedataapi/api/email/get_ticket_history_data
- Json Formats-
- Code snippet for Web Service Use-
GET_TICKET_HISTORY_DATA {
{
“Token”: “34gdf6754y3444”
‘FromDateTime’:’07/06/2018 12:00:00 AM’,
‘ToDateTime’:’07/10/2018 11:59:00 PM’,
‘TimeZoneOffset’:60,
‘SkillID’:822,
‘OrgID’:128,
‘Operators’:2003,
}
}
2. Description for Request Parameters-
|
Request Parameters |
Notes |
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| Token | string | Authentication Token | |||||||||||||||||||||||||||||||||
| FromDateTime | string | From Date and Time | |||||||||||||||||||||||||||||||||
| ToDateTime | string | To Date and Time | |||||||||||||||||||||||||||||||||
| TimeZoneOffset | integer | Time zone id of specific time zone |
|
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| SkillID | integer | Skill id | For all skill pass 0 | ||||||||||||||||||||||||||||||||
| Operators | Integer | Agent id | For all agents pass 0 | ||||||||||||||||||||||||||||||||
| OrgID | integer | Organization Id | |||||||||||||||||||||||||||||||||
3. Response Example-
Success:
{
“TicketHistoryData”: [
{
“TicketID”: “111”,
“CampaignName”: “Etech”
“SkillName”: “Sales”,
“AgentName”: “John”,
“Sender”: “Smith@ice.com”,
“Subject”: “Product detail”,
“Status”: “Active”,
“ArrivalDate”: “08/02/2017, 9:42:10 AM”,
“LastReply”: “08/02/2017, 9:45:11 AM”,
“ResponseTime”: “10:00:45”,
“TicketDetail”: “<p>I want to know about product<p>”
},
{
“TicketID”: “111”,
“CampaignName”: “Etech”
“SkillName”: “Support”,
“AgentName”: “John”,
“Sender”: “Smith@ice.com”,
“Subject”: “Product detail”,
“Status”: “Active”,
“ArrivalDate”: “08/02/2017, 9:42:10 AM”,
“LastReply”: “08/02/2017, 9:45:11 AM”,
“ResponseTime”: “10:00:45”,
“TicketDetail”: “<p>I want to know about support<p>”
}
]
}
Fail:
{ “Status”: “ false”,
“Message”: “as above.”,
“Error”: “as above”
}