The module helps to get email survey of a ticket filled by agent. The Service URL of this module is given by the following link-
https://www.enterice.com/external/icedataapi/api/email/get_email_survey
- Json Formats-
- Code snippet for Web Service Use-
GET_EMAIL_SURVEY
{
‘Token’: ‘34gdf6754y3444’
‘FromDateTime’:’2017-07-01′,
‘ToDateTime’:’2018-07-31 23:59:59′,
‘TimeZoneOffset’:-240,
‘SkillID’:822
}
2. Description for Request Parameters-
| Request Parameters | Notes | ||||||||||||||||||||||||||||||||||
| Token | string | Authentication Token | |||||||||||||||||||||||||||||||||
| FromDateTime | string | From Date and Time | |||||||||||||||||||||||||||||||||
| ToDateTime | string | To Date and Time | |||||||||||||||||||||||||||||||||
| TimeZoneOffset | integer | Time zone offset of specific time zone |
|
||||||||||||||||||||||||||||||||
| SkillID | integer | Skill id | |||||||||||||||||||||||||||||||||
3. Response Example-
Success:
{
“EmailOperatorSurveyData”: [
{
“TicketID”: 1111,
“AgentName”: “John”,
“Disposition”: “Success”,
“What was this chat about?”: “Product inquiry”
},
{
“TicketID”: 1112,
“AgentName”: “John”,
“Disposition”: “Tom”,
“Email”: “Tom@ice.com”
“What was this chat about?”: “Feature inquiry”
}
]
}
Fail:
{ “Status”: “ false”,
“Message”: “as above.”,
“Error”: “as above”
}